Returns & Warranty Policy

Return Window: 180 days from purchase
Refund Method:
    • Within 30 days → refund to original payment method
    • After 30 days → store credit only
Item Condition: Must be unused and in original packaging
Inspection: All returns will be inspected before a refund is issued
Restocking Fee: Up to 15% may apply, based on condition or reason for return
Return Shipping: Prepaid label provided. If Key Innovations is not at fault, shipping may be deducted from the refund

Return Window: 1 year from purchase
Refund Method:
    • Within 30 days → refund to original payment method
    • After 30 days → store credit only
Item Condition: Must be unused and in original packaging
Restocking Fee: Up to 15% may apply, based on condition or reason for return
Return Shipping: Prepaid label provided. If Key Innovations is not at fault, shipping may be deducted from the refund
Warranty: 2-year part-for-part exchange for defects (subject to inspection and verification)

Return Window: 180 days from purchase
Refund Method:
    • Within 30 days → refund to original payment method
    • After 30 days → store credit only
Item Condition: Must be unused and in original sealed packaging
Inspection: Required before refund is issued
Restocking Fee: Returns must be unopened and unused for a full refund. Otherwise, a restocking fee of up to 50% may be charged
Return Shipping: Prepaid label provided. If Key Innovations is not at fault, shipping may be deducted from the refund

Return Window: 30 days from purchase if the item is new, unopened, and has not been used
Refund Method: Store credit only (Subject to inspection)
Condition: Must be unused, sealed, and include all accessories
Restocking Fee: Returns must be unopened and unused for a full refund. Otherwise, a restocking fee of up to 25% may be charged
Inspection: Required by our Technical Support team before credit is issued
Warranty After 30 Days: Contact the product manufacturer directly
Return Shipping: Prepaid label provided. If Key Innovations is not at fault, shipping may be deducted from the refund
Note: No returns accepted after 30 days

Return Window: 30 days from purchase (no returns after 30 days)
Refund Method: Refund to original payment method (pending inspection)
Condition: Must be unused, sealed, and include all accessories
Inspection: May be required depending on the reason for return
Restocking Fee: Returns must be unopened and unused for a full refund. Otherwise, a restocking fee of up to 25% may be charged
Return Shipping: Prepaid label provided. If Key Innovations is not at fault, shipping may be deducted from the refund

The following items cannot be returned or refunded (list not all-inclusive):
    • Batteries
    • Hazardous materials
    • Software
    • Tokens
    • Digital items
    • Garage Sale items
    • Closeout equipment

    • Xhorse key machines needing analysis for warranty repair will be shipped to our repair center at the customer's expense. The warranty covers internal parts of the machine, like the motor, motherboards, etc. The warranty does not cover tablets, displays, screens, cutters, decoders, key clamps, or accessories. External parts and accessories are not covered by a warranty. 
    • Analyzed or repaired items will be returned to the customer via free ground shipping.
    • All other warranty repairs need to be directed to the manufacturer.